Benefits of a Televonics Phone System

Expand your business presence
Get phone numbers from other cities and regions of the country and tie them into your Televonics phone system.  Quickly expand the areas you serve and provide your customers a convenient way to reach you.

 

Improve sales and customer satisfaction
Customers want control so improve satisfaction by giving them what they want on demand.  A properly designed interactive response system will get your customers to the right person quickly or get them the information they want.  They'll love it and you'll do less work.

 

Limitless locations - your business can be anywhere you want
Your new phones can work anywhere in the world there's a high speed internet connection.  This functionality makes it possible for your branch office or telecommuters to appear physically located in the same office but might actually be a world apart. With a Televonics system, your branch offices and telecommuters will enjoy the exact same system benefits and functionality you do back in the main office.  In fact, calls between any phones on your Televonics system are free.  Users can even change the features on their phone remotely using our web interface.

 

Effortless and hassle free - Televonics does what the phone company does and more
Not only does Televonics provide everything you need to make and receive calls but they also take care of the advanced system features for you.  After Televonics determines the needs of your business they'll customize the phones so they work best for your business.  Televonics provides it all:

• Phones
• Internet
• Central phone server
• Customized business assessment and configuration of your phone server
• Intuitive web based interface
• Installation
• Phone line / phone numbers / transfer of your current numbers
• Service
• Support

It's Easy To Switch!
A Televonics system can be installed/setup without causing any phone downtime.  Run your new phones side by side with your old ones until you are comfortable and ready to make the full transition.  You can even keep your old phone numbers - Televonics will take care of it all and have your current numbers moved to the new system.

 

You too can have a Fortune 500 system. . .
Whether your company has 4 or 400 people, thanks to Televonics technology, the same expensive features found in a Fortune 500 company phone system can now be yours at price you can afford.  With a feature set such as interactive response, music on hold, employee directory, and much more, you can have the appearance of a fortune 500 company.

 

Peace of mind in Emergency situations
Your safety is critically important to Televonics and that's why our customers have enhanced 911 capabilities.  After dialing 911, a Televonics phone system will automatically transmit your location to the emergency operator allowing emergency vehicles to get to you faster.

 

Never miss a call
No longer will you risk losing a sale because a customer couldn't reach you.  With Televonics find-me technology, callers can reach you anywhere you desire by simply dialing your one office number.

 

Using your current phones is the equivalent to watching black and white TV
Sure your current phones work but so does black and white TV.  Unless you've recently upgraded to digital phones, you're using the technological equivalent to Black and White TV.  The big telephone companies want to keep you in the dark but Televonics is here to help.  Televonics will happily show you what the recent advances can do for your business.  Televonics will get you current and keep you there.  Best of all, a Televonics system is software.  When technology advances, Televonics can upgrade the software and keep you up to date for a long time to come.

 

A good first impression
Greet every customer professionally with your company's introductory message and reduce your receptionist's workload at the same time.  Present your customers with options to reach the appropriate department, play any message you want to them and even allow customers to dial employee extensions or connect using an automated directory.

 

Automate your routine and tedious tasks
Relieve your employees from the routine and tedious task of having to manually redirect your calls or change your greeting message depending on the time of the day.  Televonics automation will ensure these tasks are taken care of correctly every time without you even to have to think about it.

 

Customized the way you want it
Televonics has worked hard to make a concise, simple and intuitive web based phone interface that's a pleasure to use.  The Televonics interface gives you control and makes it easy to personalize the phone system and your phones any way you like.  And being a web based interface means you have the flexibility to change configurations not only in the office, but anywhere you can find a computer connected to the internet.

 

Fast Installation - TODAY
Most Televonics systems can be installed in less than a day assuming your company has the appropriate wiring and a good internet infrastructure (and most do).

 

We manage the hard parts, you customize the easy ones
Televonics managed services set us apart.  We partner with your company and we customize the higher level critical functions to your liking.  But if you like, you still have the control to customize user features such as ring tones, call forwarding, voicemail, etc.  You can even choose to have us manage that as well so you don't have to lift a finger.

 

Professional message taking
Don't lose or upset a customer because the phone continually rang. Say you care to hear from your customers and at least send them to voicemail.  Impress your customers even more by giving them the option to press "0" during the voicemail message to reach your secretary/operator for those urgent events.

 

Stay informed - receive voicemail notifications and listen to them anywhere
If you do get a voicemail there are many ways for you to get notification and access to the message.  In the simplest form, voicemails are indicated on your desk phone and a single button push gives you access to it.  If you are away from your phone, have email notifications of new voicemails sent to your email address or pager.  You can even attach the entire voicemail message in the email.  Or using the web based Communications Center's Visual Voicemail, see all your messages and play them back on any computer.  Last of all call into your phone from anywhere and listen to your messages.

 

Happy customers on hold?  It's possible!
Studies show customers prefer to hear music while on hold - they will stay satisfied and wait longer.  Sometimes you can't avoid backups but your customers will at least appreciate the music while they wait.

 

Increase sales and customer confidence in your company
While a customer waits on the phone, play an automated message telling them more about you and the services you offer.  You'll sell more and the brief information you provide on your business during the call will increase your customer's confidence in your company which translates into loyalty and referrals.

 

Simple transition from your old phones
Televonics takes care of moving your current phone numbers from your current service provider to us.  By keeping your current phone number, you won't have to redo any stationary or risk customers not knowing your new phone number.  Once on the new system, add toll free numbers and local numbers from any part of the country.  Have a single company number, direct numbers for every department or direct numbers for every employee.

 

Toll Free Numbers
Your company can have its own 800, 888, 866, etc toll free phone number.  Make it easy and convenient for you customers to choose to call you by adding a toll free number.

 

A phone system that can grow with your company
Easily add phones to your Televonics system as you grow.  One customer of ours has grown five phones at a time to a total of forty.  Even when they double number soon it won't be a problem for their Televonics system.  We can do this for you as well.  The flexibility of the system allows them to quickly move phones throughout their office space as employees have change desks and rooms.  Moving the phone setup between offices can also be accomplished on the same day as the move.  Few systems have this capability but it comes standard with a Televonics system.

 

Easy and convenient faxing the modern way
A better way to fax.  Send faxes using your email or the web.  Receive faxes directly to your email and avoid having your faxes left out in the open on a fax machine.  Easily read, delete or store your faxes in their new convenient electronic form.

 

Great Call Quality
Some companies use overly aggressive voice compression techniques and sacrifice call quality.  But Televonics doesn't cut corners and uses the best quality conversion format to ensure voice quality sounds as if you were having the conversation in the same room.  Also, unlike others Televonics checks every company's network infrastructure before an installation to ensure there won't be any problems there.  We've found many quality issues are introduced by the network and Televonics is uniquely able to diagnose and help solve network issues.

 

Turn "down time" into "up time"
Mobile workers can stay connected to the main telephone system even when they are out of the office. For example if you have service technicians that travel to customer locations they may have a significant amount of down time while driving from customer to customer. The Mobile Worker feature allows the mobile worker to dial the Televonics phone system (from a cell phone or any other phone) and "log in". The system then treats the phone they logged in from as an extension allowing them to stay connected and be productive even while on the road or waiting for the next service call. The remote user can then accept incoming calls as if they were sitting in the main office.

 

Easily bring large and dispersed groups together
With a Televonics system you can get a group together over the phone and meet via teleconference.  Televonics conferencing makes getting together simple and works well when time or distance just won't allow for a face to face meeting.  Now everyone (employees, suppliers, clients) can be brought together in one conference call.

 

Paging and intercom (Push2Talk)
Need to notify someone they have a call or are needed but don't know exactly where they are - Page them from your phone.  Need to talk to a single person - Use the intercom mode.  With a Televonics system and phones supporting this feature, you can page system wide (group) or use the intercom to talk hands free with another person.  This way, you can tell all your colleagues "we're going out to lunch now" as a group and then turn around and intercom just your secretary to ask them to call the restaurant and make reservations.  This feature even works with your remote workers connected to the Televonics system.  If you are in a warehouse or other type environment where overhead paging would be more appropriate, Televonics can support that as well.

 

Graphical reports of phone activity
View simple and easy to read graphical and tabular reports on every detail of your incoming and outgoing calls.  In this usable form, see your call volume (monthly, weekly, daily), the average call length and what time calls occur.  Use this information to adjust your staffing and provide your customers wit the best service.

 

Document your conversations and easily review them
Record a phone conversation or a conference to document your meeting or use the recording as a tool to improve employee performance and customer service.  With a click of the button on the Televonics Interface or push a button on your phone you can manually start a recording.  You can even choose to automatically record a specific number of conversations or record them at random.  After completing the recording, the file is placed in your voice mailbox where you have easy access to it.  File it away, send it to others or even send it off for transcriptions using Televonics services.  Have the recording returned to you converted into a text file.

 

Personalize your phones through a Simple and Intuitive Web-Based Interface
Make changes to your phone such as custom ring tones, volume setting, extension assignments, call forwarding and voicemail greetings all through our intuitive Televonics control panel.  If you can use the web and a mouse you won't have any problems configuring your Televonics system.  At the administrative level even more configuration power is available such as the ability to add phones, rename phone owners, change time conditions, etc.  And because the Televonics control panel is web based, your system settings can be changed from the office, home or on the other side of the world.

 

Survivability/Temporary Relocation
In the unfortunate event you ever have to relocate due to a natural disaster or other event, your employees may be dispersed but you can remain in touch with them and your customers.  Just bring your phones and server to your temporary location and you are back in business.  Lives may be disrupted temporarily but your communications and business don't have to be.
Additional:  Owning a Televonics system will mean you have a few less things to worry about during a stressful time.

 

Easy moves and changes
Make telephone moves, additions, and changes instantly without requiring specialized resources or long lead times.

 

One phone number finds you anywhere
Have calls made to your office redirected to your cell, home, hotel room or anywhere else you choose.  Ring all he numbers at once, or them cycled through in the order you choose.  It's simple to control all this using the web-based Televonics communications center - accessible anywhere you have an internet connection.

 

Houston based
Because Televonics is a Houston Based Company we can quickly respond to your company's needs.  We serve companies in the Houston metro area and come to your place to business to introduce you to the latest products, perform installations, provide training and maintain the technology.  Televonics does it all for you so you can focus on your business.

 

Contact Televonics for a custom assessment to determine the exact benefits your company would enjoy.

Call: 281-860-7210 or Email